Complaints Procedure

DARAG is committed to providing claimants with the highest level of service. However, if you are not satisfied with our service, please refer the matter to the Complaints Officer at:

DARAG
Whitehall Mansions
Ta’ Xbiex Seafront
Ta’ Xbiex
XBX 1026
Malta

Telephone: 00356 21 378 349
E-Mail: complaints@darag-group.com

Your complaint will be acknowledged by our Complaints Officer and a response will be sent to you within a maximum time period of fifteen working days.

In the event that your complaint remains unresolved, you may write to:

For complaints relating to DARAG Malta Insurance and Reinsurance PCC Limited:

The Office of the Arbiter for Financial Services
First Floor
St Calcedonius Street
Floriana
FRN 5130
MaltaFreephone: 80072366
Telephone: 00356 2124 9245

You can also download a complaint form from: www.financialarbiter.org.mt

This is without prejudice to any other judicial action which You may wish to resort to.


For complaints relating to Deutsche Versicherungs- und Rückversicherungs-AG

Ombudsmann
Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 BerlinPhone +49 800 3696000
Fax +49 800 3699000
E-mail: beschwerde@versicherungsombudsmann.de


For complaints relating to DARAG Italia SpA:

Istituto per la Vigilanza sulle Assicurazioni (IVASS)
Via del Quirinale 21
00187 RomaPhone: +39 06 421331
E-mail: ivass@pec.ivass.it