DARAG is committed to providing claimants with the highest level of service. However, if you are not satisfied with our service, please refer the matter to the Complaints Officer at:
Ta’ Xbiex Seafront
Telephone: 00356 21 378 349
Your complaint will be acknowledged by our Complaints Officer and a response will be sent to you within a maximum time period of fifteen working days.
In the event that your complaint remains unresolved, you may write to:
|For complaints relating to DARAG Malta Insurance and Reinsurance PCC Limited:
The Office of the Arbiter for Financial Services
St Calcedonius Street
Telephone: 00356 2124 9245
You can also download a complaint form from: www.financialarbiter.org.mt
This is without prejudice to any other judicial action which You may wish to resort to.
|For complaints relating to Deutsche Versicherungs- und Rückversicherungs-AG
Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 BerlinPhone +49 800 3696000
Fax +49 800 3699000
|For complaints relating to DARAG Italia SpA:
Istituto per la Vigilanza sulle Assicurazioni (IVASS)
Via del Quirinale 21
00187 RomaPhone: +39 06 421331